A-Z Course Index

Here you can find an index of all the courses we can offer and provide. Some of these courses are either E-learning or Face to face however, we do offered blended learning courses for any of our Qualification or Award based courses. 

Instructions of how to access each course will be given in the course description but many of our courses can be ordered directly from our store and joining instructions will be emailed to you. 

If you are a business customer, please contact your account manager or email us at info@reformsol.co.uk if you have yet to become one of our partners.

Please note the cost is for 1 individual to do one course. If you require group bookings or have mulitple users please email us.

Name
Description
Price
Active Listening

Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This content will help participants develop and practice their active listening skills.

  • Define active listening and its key components
  • Identify ways to become a better listener
  • Use body language to reflect a positive listening attitude
  • Understand the difference between sympathy and empathy, and when each is appropriate
  • Create a listening mindset using framing, positive intent, and focus
  • Be genuine in your communications
  • Understand the communication process
  • Ask questions, probe for information, and use paraphrasing techniques
  • Build relationships to create an authentic communication experience
  • Identify common listening problems and solutions
15
Allergen Awareness

This content has been designed to comply with the new EU legislation law which came into force in December 2014.

This module will show you how to provide allergy information on pre-packed or unpackaged foods. It will cover what effects allergies may have to the body, considerations of allergies in the factory, How allergenic ingredients should be displayed on a label, Identifying allergens in example of dishes in the restaurant and How food businesses should be providing consumers with allergen information about the non-prepacked food they serve.

  • This module will show you how to provide allergy information on pre-packed or unpackaged foods.
  • It will cover what effects allergies may have to the body
  • Considerations of allergies in the factory
  • How allergenic ingredients should be displayed on a label
  • Identifying allergens in example of dishes in the restaurant and;
  • How food businesses should be providing consumers with allergen information about the non-prepacked food they serve.
15
Anger Management - Understanding Anger

Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organisations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t.

 

The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimises destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome.

  • Recognise how anger affects your body, your mind, and your behaviour.
  • Use the five-step method to break old patterns and replace them with a model for assertive anger.
  • Use an anger log to identify your hot buttons and triggers.
  • Control your own emotions when faced with other peoples’ anger.
  • Identify ways to help other people safely manage some of their repressed or expressed anger.
  • Communicate with others in a constructive, assertive manner.
15
Asperger Syndrome

This online content is designed to increase your understanding of Asperger's Syndrome.

We look at the main characteristics and its place on The Autistic Spectrum and there are sections on Asperger's and supporting those with the syndrome.

  • Understanding of Asperger’s Syndrome
  • Main characteristics of Asperger’s Syndrome
  • Understanding Asperger’s Syndrome on the Autistic Spectrum
  • Supporting those with Asperger’s Syndrome
15
Autism Awareness

This Online care content is aimed at care workers who are involved with clients who have Autism. Candidates will gain a better understanding of what Autism is and the effect it has on an individual. The content can follow two different pathways: Child development and Autism Awareness or Adult Mental Health and Autism.

  • Introduction to Autism in Children
  • Child Development
  • Characteristics of Autism
  • Social Interaction
  • Social Communication
  • Sensory Difficulties
15
Awareness of Mental Health, Dementia & Learning Disability

This video content is to assist you in providing support. In order for you to give support to people with mental health conditions, dementia or learning disabilities you‘ll need to know more about these conditions and how they may affect each individual. 

  • Psychosis
  • Depression
  • What is dementia?
  • Reaction to drugs and medication
  • Learning disabilities
  • Attitudes
  • Legislation
  • Advance statements and decisions
15
Basic Business Management - Boot Camp for Business Owners

Owning a business requires a vision balanced with attention to detail. You need to be a generalist who understands the multiple aspects of running a business, as well as the ability to step back and see the big picture and to reach into the future.

 

The business environment is a complex place to be. Whether you wish to work as a consultant or freelancer, establish a corporation, or set up an operation that meets a need for very particular type of customer, there is a tremendous amount of information that you need to know and to apply.

 

This content provides essential learning for new business owners, whether the business is just in the idea stage or you have already begun and need to fill in the gaps.

 

  • Apply the best methods for creating, leading, and managing their own business
  • Establish an organisational framework through operations, finance, and leadership
  • Set up an effective and efficient system for hiring, retaining, and succession planning
  • Start researching and designing their strategic plan
  • Describe the essential elements of marketing, sales, and their company brand
  • Apply financial and accounting terms correctly
15
Basic Internet Marketing

This content is an ideal start for business owners and people new to marketing to learn the basics of Internet marketing. We’ve included information on how to market online, and even more importantly, how to determine what results you are getting. Then, you can figure out whether you are reaching your target market, where your qualified prospects are, and how they are engaged as a result of your efforts. This content includes sessions on search engine optimisation, e-mail campaigns, pay per click advertising, and more.

  • Determine how their Internet marketing strategy fits with their overall marketing plan
  • Apply techniques to influence and engage with their target market
  • Weigh out the value of using a distribution service for e-mail marketing campaigns
  • Get started with search engine optimisation
  • Use online advertising to boost their marketing results
  • Adjust their Internet marketing plan based on metrics and reporting
15
Basic Life Support

Early resuscitation can improve survival rates by up to 60%. This online content is for anybody, trained or untrained, who wishes to feel more confident in dealing with a collapsed adult or child. Please note that the online content does not qualify its users to carry out either of these tasks without further practical training.

  • Know how to assess the collapsed victim
  • Learn how to perform chest compression and rescue breathing
  • Know how to deal with a person who is choking
  • Be able to place an unconscious person in the recovery position
  • Understand your legal obligations under the first aid regulations
15
Beyond Workplace Politics

Workplace politics encompasses the power and authority processes and behaviors that are at work in a particular workplace. It is how the links between people in the workplace work. There are workplace politics at play in every organization! In 1990, two American psychologists (Dr. Jack Mayer and Dr. Peter Salovey) purported that if there was a cognitive intelligence or IQ then there must be an emotional intelligence (sometimes known as EQ). Daniel Goleman, the co-founder of the Collaborative for Academic, Social, and Emotional Learning (CASEL) theorized the social aspect of behavior as a complement to the emotional. His definition expanded to: “Social and emotional intelligence involves understanding your feelings and behaviors, as well as those of others, and applying this knowledge to your interactions and relationships.” In his work with CASEL he developed five interrelated sets of Social and Emotional Competencies: Self-Awareness, Self-Management, Social Awareness, Good Relationship Skills, and Responsible Decision Making. This content will explore the social and emotional competencies and their role in working beyond workplace politics!

  • Understand what Workplace Politics is and why it is not always bad.
  • Distinguish between formal and informal workplace hierarchies.
  • Use practical steps to negate the influence of rumours.
  • Define Social and Emotional Intelligence and understand their importance in navigating workplace politics.
  • Understand the importance of Self-Awareness in dealing with workplace politics and think about your own strengths and abilities.
  • Understand the role of Self-Management in the workplace and learn to improve self-management through reflection
  • Understand the roles of Empathy, Organizational and Service Awareness in the workplace and social awareness skill development.
  • Identify good relationship skills.
  • See the importance of responsible decision making and identify decision traps that should be avoided.
15
Budgets and Managing Money

For managers in today’s business world, it’s essential to have a working knowledge of finance. We all play a role in our organisation's financial health, whether we realise it or not. If you don’t have training or a background in finance, you may be at a disadvantage as you sit around the management table.

 

Understanding the cycle of finance will help you figure out where you fit into your company’s financial structure, and how to keep your department out of the red. This two-day workshop will help you prepare budgets and make decisions with confidence.

 

  • Define basic financial terminology
  • Prepare a budget of any type or size
  • Get your budget approved
  • Perform basic ratio analysis
  • Make better financial decisions
15
Building an Online Business

The Internet has changed the way that we work, live, shop, and play. You can take advantage of this new way of doing business whether you want to set up a part-time venture or create the next million-pound company. This one-day content will give you everything that you need to build a successful online business.

  • Define what an online business is
  • Identify opportunities for an online business
  • Find resources to support your business
  • Create a business strategy that includes a business plan, budget, and marketing plan
  • Begin setting up a website, mobile presence, and storefront with e-commerce support
  • Decide whether or not your online business can benefit from joining an online marketplace
  • Market your online business using social media and the Internet
15
Building Relationships for Success in Sales

No one questions that making friends is a good thing. In this workshop, participants will discover that the business of business is making friends, and the business of all sales professionals is making friends and building relationships. Strategic friendships will make or break any business, no matter how big and no matter what kind of market.

  • The benefits of developing a support network of connections.
  • How building relationships can help you develop your business base.
  • How to apply communication techniques to build your network.
  • The key elements in strong working relationships, and how they might put more of these elements in your working relationships.
  • Key interpersonal skills.
15
Bullying and Harassment

Our Bullying and Harassment content will explain the Equality Act 2010, protected characteristics, and the legal issues surrounding harassment and bullying.

  • What is the difference between bullying and harassment?
  • Examples of behaviours
  • Why it is important?
  • Understanding the law and Equality act
  • Protected characteristics
  • Who is liable?
  • Who is responsible?
  • Importance of perception
  • Processes and procedures
  • Case studies
15
Business Ethics for the Office

What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This content will not provide you with an easy way to solve every ethical decision you will ever have to make. It will, however, help you define your ethical framework to make solving those ethical dilemmas easier. We’ll also look at some tools that you can use when you’re faced with an ethical decision. And, we’ll look at some techniques you can use so you don’t get stuck in an ethical quandary. Best of all, we’ll look at a lot of case studies so that you can practice making decisions in a safe environment

  • Understand the difference between ethics and morals
  • Understand the value of ethics
  • Identify some of your values and moral principles
  • Be familiar with some philosophical approaches to ethical decisions
  • Identify some ways to improve ethics in your office
  • Know what is required to start developing an office code of ethics
  • Know some ways to avoid ethical dilemmas
  • Have some tools to help you make better decisions
  • Be familiar with some common ethical dilemmas
15
Business Leadership - Becoming Management Material

This content is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its core, leadership means setting goals, lighting a path, and persuading others to follow. But the responsibility entails much more. Leaders must get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources. They must negotiate alliances, improve their colleagues, and align the ambitions of the many with the needs of the organisation. What makes for a great leader? Is it something to do with inward characteristics, such as confidence and focus? Is it more about outward presence, including charm and compassion? Or is it about the ability to create a vision and get others to commit to it? The answer is all of the above. By accepting the challenge to lead, you come to realise that the only limits are those you place on yourself.

  • Define your role as a manager and identify how that role differs from other roles you have had.
  • Understand the management challenge and the new functions of management.
  • Discover how you can prepare for and embrace the forces of change.
  • Identify ways to get you and your workspace organised and get a jump on the next crisis.
  • Identify your leadership profile and explore ways to use this knowledge to improve your success as a manager.
  • Enhance your ability to communicate with others in meetings and through presentations.
  • Create an action plan for managing your career success.
15
Business Process Management

Business process management helps organisations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimised to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs. This content will introduce participants to business process management. Students will learn how business processes can help improve their company’s bottom line by providing a higher level of quality and consistency for customers.

  • Define business process management and related concepts
  • Recognise the vital role processes play in a business
  • Appreciate the role of technology in process management
  • Develop a vision to guide process improvement
  • Understand how to design or enhance an existing process using the business process life cycle
  • Construct a process map
  • Perform what-if analysis
  • Implement and monitor process changes
  • Identify how Lean and Six Sigma methods can assist in managing and improving processes
  • Use a variety of tools and techniques to eliminate waste and redundancies
15
Business Succession Planning - Developing and Maintaining a Succession Plan

Change is a hallmark of today’s business world. Our workforce is constantly changing – people come and go and move into new roles within the company. Succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone new to take their place. This content will help you teach the basics about creating and maintaining a succession plan.

  • Demonstrate an understanding of the value of succession planning for successful businesses.
  • Demonstrate expertise with the key elements of a succession plan.
  • Create and discuss aspects of a succession plan.
  • Discuss the elements of a succession plan in terms of roles, responsibility, function, scope, and evaluation.
15
Change Management - Change and How to Deal With It

Change is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger. We can take concrete steps to make change more palatable by understanding people’s hesitation, enlisting the help of others, setting up plans, and managing stressors. These steps can also ensure that desired changes are implemented successfully.

 

In this content, you will learn how to manage and cope with change and how to help those around you too.

 

  • Accept there are no normal or abnormal ways of reacting to change, but that we must start from where we are.
  • See change not as something to be feared and resisted but as an essential element of the world to be accepted.
  • Understand that adapting to change is not technical but attitudinal. Change is not an intellectual issue but one that strikes at who you are.
  • Recognise that before we can embrace the way things will be, we must go through a process of grieving, and of letting go of the way things used to be.
  • See change as an opportunity for self-motivation and innovation.
  • Identify strategies for helping change be accepted and implemented in the workplace.
15
Coaching and Mentoring

Coach, Mentor, Role Model, Supporter, Guide... do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed.

 

Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organisation.

 

  • How coaching can be used to develop a team
  • The coaching and mentoring skills that help improve individual performance
  • The behaviours and practices of an effective coach
  • How to recognise employees’ strengths and give them the feedback they need to succeed
  • How to identify employee problems and ways that they can help correct them
15
Communication Strategies

Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable. A major goal of this content is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life.

  • Identify common communication problems that may be holding them back
  • Develop skills to ask questions
  • Learn what their non-verbal messages are telling others
  • Develop skills in listening actively and empathetically to others
  • Enhance their ability to handle difficult situations
  • Deal with situations assertively
15
Communications for Small Business Owners

Communication between individuals is a two-way street, but communication between a small business and its customers is a multi-lane highway. Navigate this highway successfully and you increase customer numbers and profits. Set out on this highway unaware, ill-prepared, or unconvinced of its importance, and you will lose ground to your competitors. This content is to introduce and reinforce the essential components of written communication that will connect you with existing and potential customers. If you are new to the communications highway, this content will provide the foundation for future development. If your company has some communications expertise, this content will help you strengthen and polish your essential components.

  • Define the essential pieces of communication
  • Customise these essential pieces for their company
  • Identify the processes and plans needed for clear communications
  • Develop, maintain, and evolve effective content for their communications
15
Conducting Effective Performance Reviews

Performance reviews are an essential component of employee development. The performance review meeting is an important aspect of career planning, and the outcomes of the meeting should be known to the employee and supervisor before the meeting actually takes place. Remember what the German philosopher Goethe said: “Treat people as if they were what they ought to be and you help them become what they are capable of being.” Setting goals and objectives to aim for will give both supervisors and employees a focus, and is one of the key aspects to meeting overall company objectives. Supervisors must also learn how to give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop. Performance appraisals involve all these activities.

  • To recognise the importance of having a performance review process for employees.
  • How to work with employees to set performance standards and goals.
  • Skills in observing, giving feedback, listening, and asking questions.
  • An effective interview process and the opportunity to practice the process in a supportive atmosphere.
  • How to make the performance review legally defensible
15
Conflict Resolution - Dealing With Difficult People

We can get into a routine where it feels like everyone we speak with is either having a bad day, or we are having a bad day ourselves. We feel like we constantly meet people who seem to be inconsiderate, stubborn, incorrigible, indecent, miserable, or passive-aggressive. Sometimes we can be equally awkward ourselves. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone.

 

Success comes from understanding how we behave, as well as how we can influence others. If difficult interactions are necessary, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. In this workshop, you will learn how to turn difficult situations into opportunities for growth.

  • Recognise how their own attitudes and actions impact others.
  • Use new and effective techniques for dealing with difficult people.
  • Use techniques for managing and dealing with anger.
  • Develop coping strategies for dealing with difficult people and difficult situations.
15
Continuous Improvement with Lean

Companies everywhere, no matter what their industry, can benefit from the principles of continuous improvement with Lean. Whether they adopt a very formal process or commit to something less structured, they can follow its principles and improve their bottom line by reducing wasted time and resources.

 

This content is designed for users who have completed the pre-requisite Lean Process Improvement content, and perhaps have been involved in implementation of its principles in their workplace. It is the ideal next step along the path of learning and creating a workplace culture committed to continuous improvement.

  • Describe what continuous improvement with Lean is all about
  • Explain the concepts of the continuous improvement cycle: Identify, Plan, Execute, and Review
  • Apply Lean continuous improvement concepts to a case study
  • Present ideas for continuous improvement
15
Conversational Leadership

Effective leaders understand how powerful an opportunity can be when they can tap into the intelligence, wisdom, and innovation present in their workforce. Conversational leadership provides the space and infrastructure for knowledge sharing to take place; for employees, stakeholders, and the community to be involved in discussing big, important questions; and to generate solutions that people within the organisation can take action on.

  • About the wisdom inherent in encouraging conversational leadership
  • How to describe the four I’s of conversational leadership
  • How to apply the principles of conversational leadership to improve results
  • How to organise a simple World Café as an example of conversational leadership
15
COSHH

The COSHH (Control of Substances Hazardous to Health) Regulations (2002) are designed to protect people against risks to their health when dealing with or being exposed to hazardous substances. The COSHH content is designed for candidates who handle chemicals as part of their daily work, this online COSHH content is ideal for an induction or refresher to the new regulations.

  • This course covers the following topics;
  • Regulations that control the use of hazardous substances
  • Substances hazardous to health
  • Potential effects
  • Risk assessment control measures
  • CHIPS Regulations
  • Procedures for using hazardous substances
  • Bleeding
  • Common workplace injuries
15
Creating a Positive Work Environment

Not all of us have had the opportunity to work in a truly positive work environment. A positive work environment is important for the productivity of a company, but it is also important to us personally. Our emotional and physical health can be improved by working in a positive work environment. We should wake up each morning wanting to go to work - not trying to think of excuses to not go. We want to be proud of where we work and enjoy telling others about where we work. As an employee or a leader within a company you have a responsibility to create and maintain a positive work environment. Everyone has a responsibility to create and maintain a positive work environment. Even if this is not a company wide reality you can seek to provide this type of environment for your department/ division or those within your sphere of influence. This content will give you tools to be able to create the type of company environment that you crave through building and nurturing effective workplace relationships.

  • Recognise what a positive workplace looks like
  • Know and understand the key elements necessary to create and maintain a positive work environment
  • Understand as an employee what you can to do personally to create and maintain a positive work environment
  • Understand as a leader the responsibility you have to create and maintain a positive work environment
  • Discover what type of team player you are and how that relates to your functioning in the team
  • Know the importance of effective workplace relationships in creating and maintaining a positive work environment
  • Know and understand the importance of working as a team and guidelines to good teamwork
  • Discover your personal strengths and weaknesses in working cooperatively
  • Discover your preference for dealing with workplace conflict
  • Learn and practice various methods to deal with workplace problems
  • Learn some of the common meeting problems to how make your meetings more positive and effective.
15
Creating a Top-Notch Talent Management Programme

Organisations recognise that they do better business when their people are engaged, motivated, and yes, talented. Having the right people in place at the right time is a key aspect to continued growth, success, or even just stability. This content will provide you with just what it takes to have the right people ready. It will help you create a program to measure the talents of your people and how to help them grow in preparation for the future. It will also help you support and grow your organisation by teaching you how to apply the most current research and adapt your organisation to the ever-changing marketplaces.

  • Apply the multifaceted aspects of talent management in their own organisation
  • Describe the skills required to manage high potential candidates
  • Recognise and foster talent within an organisation
  • Explain the principles of competency-based management
  • Use the language for talent management
15
Crisis Management

Viable organisations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. Fortunately, you do not need separate plans for fire, weather disasters, and all the different kinds of crises that can occur. One solid plan will help you to prevent, respond, and recover from all crises. This content will help you ensure your organisation is ready to manage any kind of crisis.

  • Assign people to an appropriate crisis team role
  • Conduct a crisis audit
  • Establish the means for business continuity
  • Determine how to manage incidents
  • Help teams recover from a crisis
  • Apply the crisis management process
15
Data Protection - GDPR

The European Commission has introduced the General Data Protection Regulation (GDPR) which will be implemented on 25th May 2018.

The regulation has mainly been implemented in order to:

Force companies to be clearer on their data collection and usage

Improve data protection and prevent data infringement

Establish improved control and reactivity to prevent data leakage

These new regulations play an important role at a time when both the volume of data is skyrocketing, and threats are growing at a similar rate.

A key factor of any organisation’s GDPR compliance is staff awareness and education.

  • Principles
  • Key definitions
  • Lawful bases for processing
  • Individual rights
  • Accountability and Governance
  • International Transfers
  • Personal data breaches
  • Security
  • Children
15
Delegation - The Art Of Delegating Effectively

Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops employee skills. Delegating prepares employees who work for you to be able to handle your responsibilities and simultaneously allows you to advance to other career opportunities within your organisation.

 

Delegation is often one of the hardest skills for a manager to master. However, the skill can be learned. This content will explore many of the facets of delegation, including when to delegate and whom to delegate to. We will also go through the delegation process step by step and learn about techniques to overcome problems.

  • Clearly identify how delegation fits into their job and how it can make them more successful
  • Identify different ways of delegating tasks
  • Use an eight-step process for effective delegation
  • Give better instructions for better delegation results
  • Recognise common delegation pitfalls and how to avoid them
  • Monitor delegation results
  • Give effective feedback
15
Developing a Safety Procedures Manual

Safety procedures are the backbone of an organisation’s Safety Management System. They provide consistency and when followed create a safe working environment and greater productivity due to less injury down time. However, safety procedure writing is more difficult and time consuming than it at first appears. This content will give you the foundation to start writing effective safety procedures.

  • Develop a Safety Procedure Template
  • Develop a flowchart to accurately depict process activities
  • Use brainstorming to gather necessary information for safety procedure creation
  • Understand a variety of procedure types (Step-by-Step, Playscript, Decision Tree, Decision Tables)
  • Write and revise Step-by-Step safety procedures
  • Add communication elements to safety procedures
15
Developing a Training Needs Analysis

The right training at the right time can make a huge difference in the productivity and profitability of your organisation. Whether you are scanning your workplace for opportunities to make things better and training is the answer, or a client asks you to come into their organisation and do an assessment, your answer is best framed in the form of a training needs analysis. Your ability to create an analysis that is comprehensive yet simply prepared is critical for it to be understood and acted upon.

  • Understand the value of creating a training needs analysis
  • Apply the ICE method to assess the situation and build a training needs analysis
  • Create a simple yet thorough training needs analysis for their organisation or client
15
Developing Your Training Programme

Training is an essential element of development in any organisation. Being knowledgeable and continuing to learn throughout your career can make you a very valuable asset. We also know that training and orientation (or ‘onboarding’) for newly hired employees is a key factor in retention. This content is designed for a trainer who wants to develop training programs that are meaningful, practical, and will benefit both trainees and the organisations they work for.

  • Describe the essential elements of a training programme
  • Apply different methodologies to programme design
  • Demonstrate skills in preparation, research, and delivery of strong content
  • Use an instructional model
  • Create a training programme proposal
15
Diabetes Awareness

With the projected huge increase in the next 20 years of the number of people who have diabetes, it is more important than ever that those in a supporting role have a good understanding of this condition. This video covers causes, effects, medication and management of diabetes.

  • Type 1 and Type 2 Diabetes
  • Medication
  • Hypoglycaemia
  • Symptoms and causes
  • Care planning
  • Foot care
15
Disability Awareness

This online training course is a great source of information and advice for organisations and businesses, to ensure that services, policies and procedures comply with equality legislation and to open up their services to a wider range of users. Participants will complete the course with a general awareness of how to make services accessible and interact positively with disabled people.

  • Understand your rights and responsibilities in regards to disability under the Equality Act 2010
  • Understand different approaches to disability (medical & social model) and how this can affect the service you provide
  • Understand how you can make your organisation inclusive and accessible to all
  • Use appropriate language when interacting with disabled people
  • Gain the confidence to interact with disabled people in all aspects of your organisation
15
Discipline and Grievance

In this online content you will learn how to deal with disciplinary issues and what to do when an employee raises a grievance. Whether you’re a manager or an individual who is directly affected by these issues this content will guide you through the process.

  • Definitions of discipline and grievance
  • The legal principles
  • The disciplinary process
  • Failing to meet standards
  • Level of responses
  • Disciplinary meetings
  • Grievances
  • Raising a grievance
  • Dealing with a grievance
  • Grievance meetings
  • Support and appeals
15
Display Screen Equipment

This online Display Screen Equipment (DSE) content covers the importance of assessing and adjusting your workstation and the hazards and risks that poorly used Display Screen Equipment can cause.

This online content will also cover how to adjust your workstation.

  • Recognise the hazards and risks of poorly used DSE
  • Understand the importance of assessing and adjusting your workstation
  • Be aware of additional equipment that can help avoid injury
  • Develop an insight into portable DSE
  • Recognise the Health & Safety hazards and what you can do to avoid these hazards
  • Understand the importance of performing stretches whilst at your workstation
15
Diversity Training - Celebrating Diversity in the Workplace

More than ever, a workplace is a diverse collection of individuals proud of who they are: their gender, their sexual orientation, their religion, their ethnic background, and all the other components that make an individual unique. One of the challenges for workplace leaders is how to help these diverse individuals work as a team.

 

We all know what happens to organisations that don’t have effective teamwork: they fail. And, failing to embrace diversity can also have serious legal costs for corporations. This content will give you ways to celebrate diversity in the workplace while bringing individuals together.

  • Describe what diversity and its related terms mean
  • Explain how changes in the world have affected you and your view
  • Identify your stereotypes
  • Use terms that are politically correct and avoid those which are not
  • Apply the four cornerstones of diversity
  • Avoid the pitfalls related to diversity
  • Use a technique for dealing with inappropriate behaviour
  • Develop a management style to encourage diversity
  • Take action if you or one of your employees feels discriminated against
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Drugs & Alcohol Awareness

This online Drugs and Alcohol awareness content aims to increase awareness of drugs and alcohol use and minimise the risk to your business from drug. After training your staff will be able to spot the signs of drug use and behaviour that could indicate drug dealing. They’ll also learn how to handle it to minimise the risk to your business.

The content looks at everything from drug classification to spotting the effects of drug use on people and is designed for everyone at all levels.

Drugs classification

Drugs legislation

The drugs most commonly used on licensed premises

The drugs debate and some frequently asked questions

Anti-drugs policy

Assessing the risks

Putting a control strategy in place

Spotting and stopping drug use and drug dealing

Environment planning

Information exchange

Drug-related medical emergencies

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Effective Planning and Scheduling

As project managers and leads, we all know how difficult it can be to accurately determine the duration of a project, yet that is exactly what is expected of us on a regular basis. This workshop will not disclose the secret of creating an accurate schedule, because there isn’t one. However, it will provide the factors and fundamental elements that you should consider and address when creating any type of schedule.

  • Define and create a Work Breakdown Structure
  • Identify and understand task relationships
  • Estimate task durations and determine project duration
  • Construct a network diagram
  • Calculate the critical path of a project
  • Use the Program Evaluation and Review Technique (PERT) to create estimates
  • Plan for risks
  • Create a communication plan
  • Effectively allocate project resources
  • Update and monitor the project schedule
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Emotional Intelligence (One Day)

Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life. We have all worked with and listened to brilliant people. Some of them were great and… well, some were not so great. The mean and the meek and all those in between can teach us more than they realise. When we look at the truly extraordinary people who inspire and make a difference you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence.

  • Understand what emotional intelligence means
  • Recognise how our emotional health and physical health are related
  • Learn techniques to understand, use, and appreciate the role of emotional intelligence in the workplace
  • Understand the different emotions and how to manage them
  • Create a personal vision statement
  • Understand the difference between optimism and pessimism
  • Validate emotions in others
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Employee Accountability

An article in the March 11, 2010 edition of TIME magazine purported to explain “why we have entered the post-trust era.” Indeed, we seem to be in a time where people act inappropriately and then refuse to take responsibility for their actions. Who can we blame for the world economic crisis, or issues with religion, or the outcomes of our governments, or the state of the environment? More to the point, why do we spend so much time and energy looking to pin the blame on someone (usually anyone but ourselves)? With this in mind, it’s no wonder that organisations who promote accountability are more successful and more productive. In this one-day workshop, you will learn about what accountability is, how to promote it in your organisation, and how to become more accountable to yourself and others.

  • Understand what accountability is and what events in history have shaped our view of it
  • Identify the requirements for personal and corporate accountability
  • Apply the cycle of accountability and the fundamental elements required to build an accountable organisation
  • Describe what individuals must do to become accountable
  • Build skills required for accountability, including goal setting, giving and receiving feedback, and delegation
  • Pinpoint ways to build ownership in your organisation
  • Isolate areas for further self-improvement
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Employee Dispute Resolution - Mediation through Peer Review

Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalised procedure to ask, consider, and resolve just these sorts of questions. This content will teach you everything you need to know about employee dispute resolution through mediation.

  • What the peer review process is
  • A process for employees to file grievances and for management to respond
  • How to choose a facilitator and panel
  • What is involved in the hearing process, from preliminary meetings to the hearing, and the decision process
  • What responsibilities and powers a panel should have
  • How to apply professional questioning and probing techniques
  • Why peer review panels fail and how to avoid those pitfalls
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Epilepsy Awareness

This online Epilepsy Awareness content is designed for Care Workers who work with clients suffering with Epilepsy. This online content will provide candidates with knowledge on the main effects of epilepsy and the importance of supporting service users to take their prescribed medication.

  • What Epilepsy is and how it is caused.
  • How to recognise at least three types of seizure and how they present
  • Know how to safely care for someone having a seizure
  • What documentation is required following a seizure
  • Understand how behaviour changes may affect the individual as a result of epilepsy
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Equality and Diversity

Our online content will raise awareness of Equality & Diversity and encourage candidates to take a proactive approach within the workplace. Our online Equality & Diversity content will explore how Equality and Diversity can be compromised by candidates own values, opinions, and prejudices and learn how prejudices develop and how they may influence people. 

Candidates will gain knowledge on how to promote equal opportunities for all recognise the importance of diversity.

  • What does Equality & Diversity mean?
  • Understanding Individual needs
  • Respecting Individual needs
  • Equality & Diversity and the Law
  • How to promote Equality & Diversity
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Essential First Aid

Accidents can happen anywhere and at any time and first aid is the emergency care given to a casualty before professional help arrives. This video will assist in the application of effective First Aid and includes the use of modern equipment such as an ‘Automated External Defibrillator’ (AED)

  • What is Essential first aid?
  • Role of the first aider
  • Automated external defibrillator (AED)
  • Auto injector
  • Managing an incident
  • Severe allergic reaction
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Facilitation Skills

Facilitation Skills

It is impossible to be part of an organisation today and not attend meetings. Staff meetings, project meetings, and planning and coordinating meetings all take time. There has been a growing realisation that we have to pay attention to the process elements of meetings if we want them to be effective. With its focus on asking rather than telling, and listening to build consensus, facilitation is the new leadership ideal, the core competency everybody needs. Managers and supervisors are often asked to facilitate rather than instruct or manage their meetings and training sessions. How can you facilitate, rather than control, group decision-making and team interaction? With no formal training, people may find it difficult to make the transition from instructors or managers to facilitators.

  • Distinguish facilitation from instruction and training
  • Identify the competencies linked to effective small group facilitation
  • Understand the difference between content and process
  • Identify the stages of team development and ways to help teams through each stage
  • Use common process tools to make meetings easier and more productive
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Falls Prevention

This online ‘Falls Prevention’ content will provide candidates with the skills to identify the complex factors which may lead to a fall. To reduce the risk of falling it is important to recognise these factors

People fall because of a complex mix of factors. To reduce falling, it is important to identify these factors, and recognise those that could signify serious, but treatable, underlying medical problems.

  • Understand costs and implications of falls on patients, their families and organisations
  • Recognise falls risk factors
  • Recognise who is at risk of falls and injury
  • Recognise importance of bone health in relation to falls risk
  • Understand roles other staff play in fall prevention
  • Understand what to do in the event of a patient falling
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Fire Safety Awareness

Fire can be extremely dangerous wherever and whenever it occurs. We all need to understand how fire breaks out and know how to take steps to minimise the risk of this happening. This video will look at some key things you should know when it comes to fire.

  • What does a fire need to start?
  • Managing fire safety
  • Risk assessment
  • Fire warning systems
  • Firefighting equipment
  • Signs and notices
  • Training
  • Daily checks
  • Emergency plan
  • Escape routes
  • Fire prevention
  • Responsibilities
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Fire Warden

This online Fire Marshal (a.k.a Fire Warden) Training is designed for any members of staff looking to become a designated Fire Marshal, this online content will provide an insight into fire regulations and precautions and enable delegates to carry out the duties of a Fire Warden or Fire Marshal.

This online content will help fulfil their obligations under the Regulatory Reform (Fire Safety) Order 2005.

  • Fire legislation
  • The basic chemistry of fire and its differing classes
  • Firefighting procedures
  • Causes of fires and their prevention
  • Emergency lightingv
  • Fixed firefighting installationsv
  • Evacuation assembly point and fire drills
  • Fire alarms
  • Fire hazards
  • Routine fire safety inspections and maintaining a fire log
  • Risk assessment awareness
  • Extinguisher recognition and use (theory
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First Aid

This online First Aid at Work content is suitable for people who are designated as an appointed person in the workplace. This online content will help meet the needs of those supporting a qualified First Aid at Work (FAW) practitioner. The content also fulfils the requirements for the FAW annual refresher.

  • Unconscious (including seizure)
  • Not breathing normally
  • Cardiopulmonary resuscitation
  • Bleeding severely
  • Suffering from shock
  • Choking
  • Suffering from a heart attack
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First Aid Burns

Every year, around 13,000 people are admitted to hospital for burns and scalds. Many thousands more go to hospital accident and emergency (A&E) departments. 

This content will help with basic first aid when it comes to burns, learn about the build-up of skin and different types of burns.

  • Skin
  • Burns and Scalds
  • Symptoms of a burn or scald
  • Types of Burn
  • Initial Burn Treatments
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Giving and Receiving Feedback

This content is aimed at all members of staff, designed to provide delegates with the skills and confidence to both give and receive feedback effectively to and from others in the organisation.

  • Give feedback to others (manager, peers, and subordinates) in a proactive and effective way.
  • Receive feedback from others, judge its validity and make decisions about what to do with the feedback.
  • Use feedback skills to improve relationships
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Health and Safety

Under the Health & Safety legislation employers are legally required to provide themselves and/or their employees adequate Health & Safety Training. Our Online Health & Safety Course will ensure that you and your employees will comply to Health and Safety legislation and raise the awareness needed to create a healthy, safe working environment.

  • Health & Safety explained
  • Health & Safety related accidents and ill-health
  • Health & Safety in the workplace
  • Legal responsibilities and requirements
  • Policies and procedures
  • Workplace hazards
  • RIDDOR
  • Accident Reporting and Record keeping
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Infection Prevention & Control

Good infection prevention and control is vital so that everyone using and working in care services receive care that is safe and effective. Infection prevention and control should be part of daily practice and everyone has a responsibility in this area.

  • Viruses
  • Cross infection
  • Chain of infection
  • Personal hygiene
  • Handwashing
  • Handling and disposing of sharps
  • Soiled laundry management
  • Clinical hazardous waste
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Learning Disabilities

Our online Learning Disabilities content is designed to enable participants to gain a better understanding about learning disabilities. Candidates will have the opportunity to familiarise themselves with what a learning disability is, understanding the different types of learning disabilities and the best approach to dealing with challenging behaviours and learning disabilities.

  • Understanding what a learning disability is
  • What causes a learning disability?
  • Diagnosis and learning disability
  • Learning disabilities and other conditions
  • Understanding challenging behaviours
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Making Training Stick

We have all participated in online content or workshops. Some of these have been helpful and useful in our everyday lives and others have seemed redundant and a waste of time. How often have we cheered or grumbled at being asked to participate in a training day?

The good news is that all training can be useful and applicable if the trainer keeps some simple tips in mind when developing and applying training. We all learn differently, but there are some truths about learning that can be applicable to most groups and can be tweaked to fit any training session.

  • Strategies that can help learning to stick with the audience in an effective and meaningful way.
  • How to keep learners focused and motivated to absorb material.
  • To develop an effective training style, using appropriate training aids and techniques.

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Manual Handling of Objects

Our online Moving and Handling of Objects course will inform you of the legislation surrounding any moving and handling operation, the correct techniques to employ, the process of ergonomics and risk assessing. You should always be safe when moving and handling any load so this course is essential for your health.

  • The legislation involved in Moving and Handling Objects
  • Explain the theory behind moving and handling
  • Be aware of safe practice using a range of techniques when moving a variety of inanimate loads
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Mental Capacity Act

This video is a concise and 'friendly' introduction to the 'Mental Capacity Act' summarising the key principles and how these should be put into practice.

  • Key elements
  • Legislation
  • Assessing capacity
  • Best interests
  • Helping individuals make decisions for themselves
  • Communication
  • Protection for workers
  • Independent Mental Capacity advocate (IMCA)
  • Service
  • Deprivation of liberty standards
  • How are safeguards used?
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Mental Health Awareness

This online Mental Health Awareness content is aimed at staff working within a care environment. This content aims to build the capacity of health care workers in the field of mental health so that they are able to effectively respond to the mental health needs of their service users.

Candidates will gain an understanding how to recognise the symptoms of mental disorders and how to understand that people experiencing possible mental disorders require appropriate services.

  • Defining Mental Health
  • Recognising symptoms of a Mental Health Disorder
  • Responding appropriately
  • Referring a person with a Mental Health Disorder
  • Support and caring for a person with a Mental Health Disorder
  • Discrimination and stigma
  • Medication and side effects
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NLP Tools for Real Life

Neuro linguistic programming (NLP for short) is all about bringing your unconscious thoughts to the surface, so that you can have real choice over how you interact with and respond to the world.

 Once you have a grasp on NLP's basic principles, you might be interested in learning about some tools that can help you do more with NLP. This workshop will give you some hands-on experience with important NLP techniques, including anchoring, establishing congruency, developing rapport, creating outcomes, interpreting and presenting information efficiently, and even some self-hypnosis techniques.

 To get the most out of this workshop, you should first complete An Introduction to Neuro Linguistic Programming.

  • Develop a deeper rapport with others
  • Use anchoring to create a desired state of mind
  • Become congruent with your inner self
  • Understand and apply basic self-hypnosis techniques
  • Create goals with momentum using NLP’s outcome framework
  • Present, interpret, and analyse information using the 7±2 rule and the chunking technique
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Paediatric First Aid - Level 3 Theory

This Paediatric First Aid (Level 3) content has been developed for those who are working / wish to work with children and infants. This accredited content provides theoretical training in first aid techniques that are specific to infants aged under 1, and children aged from 1 year old to the onset of puberty. 

It will especially be of interest to parents, teachers, child minders, crèche assistants, playgroup personnel and anyone else who has a responsibility for their welfare whilst in your care. It is ideal for individuals who are responsible for children and infants, who wish to gain an accredited Paediatric First Aid Award.

Unit 1

  • Understand the role and responsibilities of the paediatric first aider
  • Be able to assess an emergency situation safely
  • Be able to provide first aid for an infant and a child who is unresponsive and breathing normally
  • Be able to provide first aid for an infant and a child who is unresponsive and not breathing normally
  • Be able to provide first aid for an infant and a child who has a foreign body airway obstruction
  • Be able to provide first aid to an infant and a child with external bleeding
  • Understand how to provide first aid to an infant and a child who is suffering from shock
  • Understand how to provide first aid to an infant and a child with anaphylaxis

Unit 2

  • Be able to administer first aid to an infant and a child with injuries to bones, joints and muscles
  • Be able to administer first aid to an infant and a child with head and spinal injuries
  • Understand how to administer first aid to an infant and a child with conditions affecting the eyes, ears and nose
  • Understand how to administer emergency first aid to an infant and a child with a chronic medical condition or sudden illness
  • Understand how to administer first aid to an infant and a child who is experiencing the effects of extreme heat or cold
  • Understand how to administer first aid to an infant and a child who has sustained an electric shock
  • Understand how to administer first aid to an infant and a child with burns or scalds
  • Understand how to administer first aid to an infant and a child who has been poisoned
  • Understand how to administer first aid to an infant and a child who has been bitten or stung
  • Understand how to administer first aid to an infant and a child with minor injuries
  • Understand how to complete records relating to illnesses, injuries and emergencies

 

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Planning for Workplace Safety

Beginning with the Organisational Safety Policy, the company’s Safety Plan shows that Senior Management takes the commitment to worker health and safety seriously. The safety plan provides a system of policies, procedures and practices to help prevent accidents/incidents, gives workers the knowledge to help them create a safe working environment and outlines a consistent methodology for the company’s approach to Health and Safety. It is one of the more important safety documents that a company can produce.

This content will give you the foundation to develop your Organisational Safety Plan and take the next step in building your safety culture.

  • What a safety plan will include
  • How to understand and write an Organizational Safety Policy
  • The importance of the Introduction to the Safety Plan
  • How to develop a basic Communications Plan for a specific accident/incident occurrence
  • Ways to decide on training solutions to common accidents/incidents
  • How to understand and explain the importance and structure of Incident Response Plans and Critical Incident Response Plans
  • How to understand Safety Inspections and Safety Audits as methods to identify unsafe conditions and apply corrective action
  • How to use a 6S Inspection Checklist to conduct a 6S Inspection
  • How to brainstorm policies and procedures that you might find in the Appendix of a Safety Plan
  • How to help your organization write, implement, and review a safety plan
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RIDDOR

RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations) places a legal duty on employers, self-employed people and people in charge of premises. Under RIDDOR individuals are required to report: work-related deaths, major injuries or over seven day injuries, work related diseases and dangerous occurrences. Our online RIDDOR content will help the user understand the necessary requirements of RIDDOR.

  • Know what RIDDOR stands for
  • Be aware of what is reportable under RIDDOR
  • Be aware of the various methods of reporting
  • Be familiar with the roles and responsibilities with regards to RIDDOR
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Risk Assessment

Good care practice must be person-centred and this includes risk assessment and management. Everyone is entitled to make choices, and be as independent as possible regardless of age, disability or condition. Risk enablement is taking a positive approach rather than a negative one. The assessment begins with ‘what can be done’ rather than ‘what can’t be done’.

  • What is risk?
  • Positive risk management
  • Person-centred approach to risk management
  • Principles for person-centred practice
  • Risk enablement and dementia
  • Legislation and policies
  • What happens if something goes wrong?
  • Support plans
  • Record keeping
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Safeguarding Adults

Our Safeguarding Adults DVD includes the recent additions to Safeguarding terms, such as ‘modern slavery’, ‘domestic violence’ and ‘psychological abuse’. This title will help you cover the outcomes for the Care Certificate (standard 10).

  • Indicators of abuse
  • Neglect
  • Person centred care
  • Helping people to keep safe
  • Responding to abuse
  • Legislation
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Safeguarding Children

There are many children and young people in society who are in danger and at risk of harm from others due to their inability to protect themselves. 

Children interact with adults in a wide range of settings and organisations. There are millions of children who live, work and play in environments where adults provide and facilitate education, leisure, support and care. The term environment includes a wide range of familiar institutions such as schools, colleges, hospitals, care homes, youth organisations and, of content, the family home. 

A wide range of agencies deliver education, care and leisure services to children and there is a legal requirement on all such agencies to protect the children under their responsibility

 

It is intended that the effects of harm and abuse can be minimised by raising awareness through programmes of study such as this. Child abuse is illegal and is thought to be more widespread than previously acknowledged. It is important to note that whether the abuse is deliberate or not, the abused are affected in the same way.

After studying this course and successfully completing the assessment you will be able to:

  • Understand the legal definition and status of 'the child'
  • Understand the concepts of 'child vulnerability', 'child protection' and 'significant harm' in order to recognise the signs of vulnerability and gain an appreciation of child protection issues
  • Define abuse and bullying and be aware of the signs and symptoms that indicate the four main forms of abuse
  • Explore the current legislation, guidance and policies that exist to protect children's safety and well-being in a range of environments
  • Identify both organisational and personal roles and responsibilities in relation to child protection procedures, including disclosure, recording and referral
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Safeguarding Vulnerable Adults

Our Safeguarding Adults DVD includes the recent additions to Safeguarding terms, such as ‘modern slavery’, ‘domestic violence’ and ‘psychological abuse’. This title will help you cover the outcomes for the Care Certificate (standard 10).

  • Indicators of abuse
  • Neglect
  • Person centred care
  • Helping people to keep safe
  • Responding to abuse
  • Legislation
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Slips, Trips and Falls

Slips and trips are the biggest cause of serious injuries to people. Slips and trips can happen anywhere but most accidents happen in and around the kitchen.

 

Our online Slips, Trips & Falls content is aimed at all members of staff. This online content will raise users awareness of why slips and trips happen and how to prevent them.

  • Why slips and trips are a problem.
  • Why they happen.
  • How you can help to stop them.
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Stress Awareness

Welcome to this online Stress Awareness module. This module is designed to give you an overview of stress awareness at work. The module explains what stress is and how it is expressed physically and psychologically.

We identify potential causes of stress to yourself and to colleagues, explain how to minimise feelings of stress before it becomes a serious problem and offer some short-term coping strategies for dealing with stress as well as longer-term solutions.

In section six we offer some links to further information on dealing with work-related stress.

  • What stress is, how it can work for or against you and your potential responses to stress
  • Work related stress, demonstrating how to spot problems and showing how stress can be both good or bad
  • Different risk factors relating to Work Related Stress and how to minimise them
  • Scenarios aimed to help you understand how best to cope with stress
  • Email as a source of stress and we offer some tips on good practice when writing emails
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Stroke Awareness

Our online Stroke awareness training content is aimed at anyone currently or seeking to work within the health care sector.

Candidates will benefit from having knowledge of symptoms, treatments and side effects.

  • Understand the symptoms of strokes
  • Who is at risk
  • Treatment for strokes
  • Rehabilitation methods
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Substance Misuse Awareness Level 3

This content is about the misuse and abuse of substances such as drugs and alcohol that are used to change a person's state of body or mind, for reasons other than a medical need.

Substance misuse often leads to addiction, which can be defined as the continuing and compulsive misuse of substances despite physical and/or psychological harm to the user, family or society and includes both legal and illegal substances.

 

The term 'substance abuse' is now often used because of the broad range of substances (including alcohol and inhalants) that are addictive. This content explores Psychological dependence and Physical dependence and at the end of the content you will understand the following:-

Causes and Types of Substance Misuse 

  • Explain the major social, personal and medical factors that can lead to substance misuse
  • Discus the patterns of misuse that often occur, the types of dependence that substance misuse can lead to and the stages of substance misuse that lead to addiction
  • Describe the range of substances commonly misused and their effects

Signs and Effects of Substance Misuse 

  • Explain the physical, behavioural and psychological signs of substance misuse
  • Describe the effects of substance misuse on health
  • Treatment, Rehabilitation and Legal Issues

Explain the principles behind the range of treatments used with individuals who misuse substances

  • Identify the range of treatments, the purpose of rehabilitation and tips for helping individuals remain drug-free
  • Explain the main legislation relating to substance misuse including the National Harm Reduction Strategy
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Work at Heights

Our online Working at height content is designed for anyone whose job requires them to work at height. The content focuses on what you need to know to use the right working at height safety equipment in order to create the safest working environment possible.

  • Understand the Relevant Health & Safety, Working at Height Regulations and Legislation
  • Knowing and Avoiding the Hazards of Working at Height
  • Understanding the Importance of Carrying Out Risk Assessments
  • Identify and Select the Correct Type of Safety Equipment and PPE (Personal Protective Equipment) for Each Task
  • Inspection, Maintenance and Record Keeping
  • Employers and Employees Responsibilities
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Workplace Wellness

Whether you are creating a workplace wellness program from scratch, or enhancing what you already have, you’re already on the right track! With increasing costs of health care, a shrinking workforce, and aging workers, a savvy workplace understands the value in supporting workers to improve their conditioning and to live a fitter lifestyle. This content includes all aspects of designing or upgrading a program, from concept through implementation, to review.

  • Describe the necessity of workplace wellness programmes
  • Create programme elements that reflect the needs of employees and the objectives of the organisation
  • Select programme elements that fit the context of current operations
  • Establish implementation and evaluation strategies
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Your Personal Development

To be able to do your job well, it is important to understand the main duties and responsibilities of your role, our online ‘Personal Development’ content will give you the knowledge to understand and progress in your role

  • Reflect on their own practice
  • Evaluate their own work performance
  • Define what is meant by competence in their work role
  • Develop a personal development plan
  • Use reflective activities to help develop their own performance
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